Refund policy

Refund and Replacement Policy

Effective Date: 21 October 2026

At ASC818, we strive to provide our customers with quality products and a satisfactory experience. Please read this Refund and Replacement Policy carefully before placing an order or purchasing a membership or subscription through our website.

1. Physical Books — Replacement Only

All physical book purchases made through ASC818 are subject to the following terms:

  • No Returns or Refunds: Physical books are not eligible for return or refund. Eligible customers may request a replacement only if the book arrives damaged.

  • 7-Day Replacement Window: Customers must notify ASC818 of any damage within seven days of receiving the book.

  • Proof of Damage: Customers must provide clear photographs or videos showing the damage to the book and, where applicable, its packaging. ASC818 may request additional information to verify the claim.

  • Eligibility for Replacement: A replacement will be considered only if the book is delivered in a damaged condition. Requests based on a change of mind, incorrect ordering, dissatisfaction with the content, or damage caused after delivery will not qualify.

  • Verification and Approval: All replacement requests are subject to verification and approval by ASC818. Customers must contact us before sending any product back.

  • Replacement Process: Once a claim is approved, ASC818 will arrange a replacement for the eligible damaged book, subject to product availability. We will communicate the replacement procedure and any applicable shipping arrangements to the customer.

Customers are encouraged to inspect their books promptly upon delivery and report any damage within the specified period.

2. Digital Memberships and Subscriptions — No Refunds

ASC818 may offer digital memberships, subscriptions, and other digital services that provide access to online content, features, or membership benefits.

  • All Sales Are Final: All payments made for digital memberships and subscriptions are non-refundable.

  • No Cancellations for Refund Purposes: Customers will not be entitled to a refund for a membership or subscription payment after purchase, including where the customer changes their mind, chooses not to use the service, or does not fully utilise the available benefits.

  • Subscription Renewal: Where recurring billing applies, customers are responsible for managing their subscriptions and cancelling future renewals, if available, before the next billing date. Cancellation of a subscription does not automatically entitle the customer to a refund for a payment already processed.

  • Digital Access: Customers are responsible for reviewing the membership or subscription details, features, duration, and applicable terms before completing their purchase.

Nothing in this section excludes any refund, remedy, or other right that may be mandatory under applicable law.

3. How to Request a Replacement

To request a replacement for a damaged physical book, customers should contact ASC818 through the official contact details published on our website and provide:

  1. The order number.

  2. The date the order was delivered.

  3. A description of the damage.

Requests must be submitted within seven days of delivery. ASC818 will review the information and notify the customer of the outcome and the next steps.

5. Changes to This Policy

ASC818 reserves the right to update or modify this Refund and Replacement Policy from time to time. Any updated version will be published on our website, together with its effective date. The applicable terms will be determined in accordance with relevant laws.